Digital Tool Prompts

Helping You Take Control of Your ACC Claim

These prompts are designed to help you get the most value from the ACCAdvisor digital tool. By providing key information about your injury, ACC decisions, or medical reports, the tool can generate explanations, summaries, timelines, and draft communications to support your claim.

For the best results, paste actual ACC letters, specialist reports, imaging summaries, or describe your injury and claim situation clearly. The more context you provide, the more accurate and helpful the response will be.

Start Here

Analyse My ACC Claim and Explain My Options

If you are unsure where your claim currently stands, start here. Paste your recent ACC decision letters, internal written guidance, or describe your injury and treatment history. The digital tool will help explain your claim position and outline possible next steps.

Claim Overview and Planning

Summarise My ACC Claim and What To Do Next

Paste recent ACC correspondence and briefly describe your injury. The tool will summarise the current position of your claim and suggest the next steps you may wish to consider.

Create a Timeline of My ACC Claim

Keeping track of appointments, medical reports, and ACC decisions can become difficult over time. Provide key dates and events and the tool will create a clear chronological timeline of your claim.

Create a Checklist of Documents I Need

If you want to strengthen your claim, the tool can generate a personalised checklist of medical reports, imaging, and documentation that may assist ACC when assessing your claim.

Understanding ACC Decisions

Explain ACC’s Decision Letter in Plain English

ACC decision letters and written guidance can be complex. Paste the letter and the tool will explain the key points in clear and simple language so you can understand what ACC has decided and why.

Why Did ACC Decline My Claim

If ACC has declined cover or entitlements, paste the decision letter and the tool will analyse the reasoning ACC relied upon and explain what evidence may be required to challenge the decision.

What Are My Options After an ACC Decline

Provide ACC’s decision letter and the tool will outline possible next steps such as obtaining further medical evidence, requesting clarification from ACC, or considering an independent review.

Communicating With ACC

Draft a Response to ACC

Paste ACC’s letter and explain your position. The tool will help draft a clear and professional response that communicates your concerns or questions effectively.

Request Information From ACC

If you need more information about your claim, the tool can help draft a request asking ACC to provide clarification, internal medical advice, or file information relevant to their decision.

Write a Code of Claimant Rights Complaint

If you believe ACC has not treated you fairly or has not communicated appropriately, the tool can help draft a complaint outlining potential breaches of the Code of ACC Claimants’ Rights.

Medical Evidence and Diagnosis

Analyse My Medical Report for ACC

Paste a specialist report, imaging results, or MRI findings and the tool will help explain what the medical information may mean for your ACC claim.

Does My Diagnosis Match My Accident

Provide the mechanism of injury and the diagnosis given by your doctor. The tool will help explain whether the diagnosis appears consistent with the accident event.

Help My GP Update My Diagnosis for ACC

Sometimes ACC initially accepts cover for a minor injury such as a sprain while a more serious diagnosis is later discovered. The tool can help generate questions or a summary for your GP or specialist to clarify whether an updated diagnosis should be submitted to ACC.

What Medical Evidence Does ACC Need to Accept Cover

Describe your injury, the evidence already provided to ACC, and any recent medical findings. The tool will help explain what additional medical evidence may strengthen your claim.

Working With Your Specialist

Write an Update for My Specialist About My Claim

Provide your latest ACC updates and the tool will help draft a professional summary that you can share with your specialist so they understand the current position of your claim.

Prepare Questions to Ask My Specialist

If ACC’s medical reasoning is unclear, the tool can generate targeted questions you may wish to ask your specialist during your next appointment.

Draft a Letter to My Specialist to Clarify ACC’s Clinical Findings

If ACC has relied on clinical reasoning you disagree with, the tool can help draft a respectful letter asking your specialist to review ACC’s conclusions and provide their professional opinion.

Example questions may include

• Does the diagnosis relied upon by ACC match the mechanism of injury reported
• Are ACC’s clinical conclusions consistent with imaging findings or examination results
• Could degeneration alone explain the current symptoms
• Do the symptoms experienced align with the diagnosis ACC has recorded
• Are there alternative diagnoses that should be considered
• Does the medical evidence support a causal link between the accident and the current condition
• Are further investigations required to clarify the diagnosis

Review and Dispute Support

Help Me Prepare for a Review Hearing

If you are preparing for a review hearing, provide ACC’s decision letters and your concerns and the tool will help organise your key arguments and talking points.

Compare Medical Reports and Identify Differences

If ACC’s internal medical advice conflicts with your specialist’s report, the tool can help highlight inconsistencies or gaps between the reports.

Explain Conflicting Medical Opinions

If two medical professionals disagree about your diagnosis or causation, the tool will help explain how ACC may interpret the competing medical opinions.

Strengthening Your Claim

How Can I Improve My ACC Claim

Provide details about your injury, treatment history, and ACC’s current position and the tool will suggest practical ways to strengthen your claim.

Identify Missing Evidence in My Claim

The tool can review the information you provide and help identify possible gaps in medical evidence or documentation that may assist ACC in properly assessing your claim.

High Impact Prompts Used by ACC Advocates

These prompts reflect the types of questions experienced ACC advocates often explore when analysing complex claims. They can help identify gaps in evidence, clarify medical issues, and better understand ACC’s reasoning.

Analyse ACC’s Reasoning in My Decision Letter

Paste ACC’s decision letter and any supporting medical advice. The tool will help explain the reasoning ACC relied upon and highlight areas where additional medical evidence may be required.

Does ACC’s Diagnosis Match My Accident

Provide the mechanism of injury and the diagnosis ACC has accepted for cover. The tool will help explain whether the diagnosis appears consistent with the accident event.

Identify Weak Points in ACC’s Decision

Paste ACC’s decision letter along with any specialist reports. The tool will analyse the reasoning and highlight areas where the conclusions may rely on incomplete information.

Help Me Prepare Questions for My Specialist

Provide ACC’s clinical conclusions or medical advice and the tool will generate targeted questions you may wish to ask your GP or specialist.

Compare My Specialist’s Opinion With ACC’s Medical Advice

Paste both medical opinions and the tool will help explain the key differences between the reports and what those differences may mean for your claim.

Explain the Balance of Probabilities Test

Provide the relevant medical opinions or decision letters and the tool will explain how the legal test of balance of probabilities may apply when ACC assesses competing medical evidence.

What Evidence Would Strengthen My ACC Claim

Describe your injury, treatment history, and ACC’s current position and the tool will help identify possible evidence that may strengthen your claim.

Tips for Best Results

• Paste actual ACC letters or specialist reports whenever possible.
• Provide a short explanation of your injury and how it happened.
• Include key dates such as the accident date, treatment appointments, and ACC decisions.
• The more information you provide, the more accurate and helpful the digital tool will be.