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About AccAdvisor

ACC Advisor is focused on supporting you while you rehabilitate, providing clear, practical guidance when ACC decisions affect your recovery, income, or next steps.

Delays and uncertainty can stall treatment, disrupt income, and make recovery harder than it needs to be. That’s why ACC Advisor is available when questions arise – not weeks later.

From understanding ACC cover and entitlements, to preparing the right emails or responses, our digital tool helps you make sense of what’s happening before small issues become bigger problems.

Our aim is simple: to help you stay focused on your recovery, while the ACC process is dealt with clearly, calmly, and early.

Clarity When Timing Matters

Some ACC moments matter more than others. Decisions about cover, reviews, medical evidence, or next steps can quietly shape everything that follows.

ACC Advisor is designed to support those moments – helping you slow things down, understand what’s in front of you, and respond with clarity before positions harden or options narrow.

It’s about knowing when a response matters, what to focus on, and how to move forward without escalating stress or uncertainty – so your recovery stays on track, not caught up in avoidable setbacks.

Supporting New Zealanders
through real ACC decisions

Built on real ACC knowledge
and practical experience

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A young woman smiling as she shows an elderly man in a shirt and tie how to use a smartphone, with a laptop nearby on the table.

Real
ACC Experience

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About Us Vision

Our Vision

A New Zealand where people dealing with ACC don’t lose time, treatment, or income simply because they didn’t have clear guidance early enough.

Where understanding your ACC position doesn’t require legal training, weeks of waiting, or the ability to afford specialist advice – just clear, timely information when it matters.

Our Mission

To give people early, practical ACC guidance that reduces risk, confusion, and delay.

ACC Advisor helps people understand what their ACC decisions mean, what options may be available, and how to respond – before small issues escalate into stalled recovery, lost income, or unnecessary disputes.

By providing clarity at the right time, ACC Advisor helps people move forward with confidence – whether they continue on their own or involve a lawyer or advocate later.

Meet The Team

A smiling middle-aged man with salt-and-pepper hair and a beard, sitting at a wooden table in a cafe holding a coffee cup.

Mick Robertson

Founder

Built by Someone Who Knows the System – and Its Limits

ACC Advisor was created by Mick Robertson, who has spent 16 years working in ACC-related matters and has assisted more than 5,000 New Zealanders through real ACC problems.

Most people don’t struggle because their situation is weak – they struggle because they don’t know what ACC is actually allowed to do, what questions matter, or what to do next. Mick saw this gap repeatedly, especially as lawyers and advocates became increasingly overloaded and unavailable for early guidance.

ACC Advisor exists to fill that gap – not to replace legal or advocacy support, but to support it. It helps people understand their position earlier, prepare better information, and avoid costly mistakes before things escalate.

That way, when professional support is needed, people arrive informed, clearer, and more confident – and when it isn’t, they’re not left stuck or guessing.

ACC Advisor is about reducing risk, confusion, and delay – so recovery doesn’t depend on luck or access.

A smiling woman with wavy brown hair sitting on wooden stairs at a beach, wearing an orange button-down shirt over a white tee.

Laura Abbott

Technical and IT Lead

Built With Care – and Kept That Way

Laura is the Technical and IT Lead at ACC Advisor. She looks after the part most people never see – making sure the platform is reliable, secure, and easy to use when people are already under stress.

Laura’s focus is simple: this must be a place people feel safe asking hard questions. She’s responsible for how information is handled, how the system runs day to day, and how ACC Advisor continues to improve without becoming complicated or fragile.

ACC Advisor deals with sensitive situations. Laura makes sure the technology never adds pressure, risk, or uncertainty – so people can focus on understanding their options, not worrying about the platform they’re using whilst rehabilitating from an injury.

3d illustration human avatar profile

Dinial stiphen

Web Developer

Meet The Team

A smiling middle-aged man with salt-and-pepper hair and a beard, sitting at a wooden table in a cafe holding a coffee cup.

Mick Robertson

Founder

Built by Someone Who Knows the System – and Its Limits

ACC Advisor was created by Mick Robertson, who has spent 16 years working in ACC-related matters and has assisted more than 5,000 New Zealanders through real ACC problems.

Most people don’t struggle because their situation is weak – they struggle because they don’t know what ACC is actually allowed to do, what questions matter, or what to do next. Mick saw this gap repeatedly, especially as lawyers and advocates became increasingly overloaded and unavailable for early guidance.

ACC Advisor exists to fill that gap – not to replace legal or advocacy support, but to support it. It helps people understand their position earlier, prepare better information, and avoid costly mistakes before things escalate.

That way, when professional support is needed, people arrive informed, clearer, and more confident – and when it isn’t, they’re not left stuck or guessing.

ACC Advisor is about reducing risk, confusion, and delay – so recovery doesn’t depend on luck or access.

A smiling woman with wavy brown hair sitting on wooden stairs at a beach, wearing an orange button-down shirt over a white tee.

Laura Abbott

Technical and IT Lead

Built With Care – and Kept That Way

Laura is the Technical and IT Lead at ACC Advisor. She looks after the part most people never see – making sure the platform is reliable, secure, and easy to use when people are already under stress.

Laura’s focus is simple: this must be a place people feel safe asking hard questions. She’s responsible for how information is handled, how the system runs day to day, and how ACC Advisor continues to improve without becoming complicated or fragile.

ACC Advisor deals with sensitive situations. Laura makes sure the technology never adds pressure, risk, or uncertainty – so people can focus on understanding their options, not worrying about the platform they’re using whilst rehabilitating from an injury.

3d illustration human avatar profile

Dinial stiphen

Web Developer

Customer Feedback

What Says Our Client’s About
AccAdvisor

"Trying to deal with ACC while recovering from my injury was exhausting. I didn’t know what information they needed or how to explain my situation properly. AccAdvisor.ai helped me organise my thoughts and understand the process, which made dealing with ACC much easier."
Michelle, Rotorua – Feb 2026Claim information clarified with ACC
"My injury happened years ago and I thought everything with ACC had already been sorted. After speaking with my doctor again I realised there might be more support available. AccAdvisor.ai helped me understand what I could ask ACC about and how to move things forward."
Steve, Dunedin – Feb 2026Further assessment requested from ACC
“I felt completely lost trying to understand the letters ACC kept sending me. Every time I read them I felt more confused. AccAdvisor.ai helped me understand what ACC was actually saying and what my options were. It took a lot of the stress out of the situation.”
Karen, Wellington – Jan 2026Response sent to ACC within one week
"I was unsure whether I qualified for weekly compensation and how to apply. AccAdvisor.ai explained the process clearly and helped me understand what information ACC needed. It gave me confidence to move forward."
Amelia, Christchurch - Jan 2026Clarified ACC entitlements and next steps.
"After my shoulder surgery, ACC felt overwhelming. AccAdvisor.ai helped me understand my options and guided me through what to do next, which took a lot of stress off."
Sofia, Auckland - Dec 2025Claim progressed within two weeks
"I didn’t understand what medical evidence ACC needed or how to explain my situation properly. AccAdvisor.ai broke it down in a simple, practical way and helped me feel confident responding."
Kieran, Wellington - Dec 2025Clarified evidence requirements and next steps.
“I felt completely lost trying to understand the letters ACC kept sending me. Every time I read them I felt more confused. AccAdvisor.ai helped me understand what ACC was actually saying and what my options were. It took a lot of the stress out of the situation.”
Sarah, Auckland - Nov 2025Claim progressed within two weeks.
"The guidance was clear, practical, and easy to follow. It helped me resolve my ACC issue quickly and with confidence."
James, Wellington - Nov 2025ACC issue resolved in days.
"The guidance provided turned a complex ACC process into clear, manageable steps. It provided confidence and peace of mind throughout."
Moana, Christchurch - Nov 2025Cover Decision Overturned, no delays.