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ACC Privacy Policy Documents
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ACC Privacy Policy Documents
ACC Privacy Policy Documents
Official Information Act Request – Social Rehabilitation Policies & Assessments
This document contains official policies and service pages related to social rehabilitation assessments, provider selection, communication with assessors, and various needs assessments. It includes details on assessment processes, service guidelines, and frameworks used in social rehabilitation. Download the file to access the complete information.
Client Choice of Providers – Social Rehabilitation
This document outlines ACC’s policies regarding the selection of service providers for medical, social rehabilitation, and vocational assessments. It also details client rights in choosing providers for treatment, home-based care, and counseling. Download to review the complete guidelines.
Understanding ACC Assessment Requests and Reasonable Requirements
This document is an Official Information Act (OIA) response from ACC regarding the policies, procedures, and criteria for determining when an assessment is required for cover or entitlement decisions. It also includes policies on reasonable requests, non-compliance, and entitlement decisions based on the Accident Compensation Act 2001.
Vocational Rehabilitation Policies – OIA Response
This document provides ACC’s policies on vocational rehabilitation, including eligibility criteria, recovery plans, and vocational independence. It also covers cessation of benefits, access to personal information, and claimant communication policies. Download to explore the full guidelines.
ACC Code of Conduct – OIA Response
This document outlines the ACC staff Code of Conduct, covering workplace behavior, integrity, conflict of interest, privacy, social media, and more. It includes key policies such as bullying and harassment, procurement, and health and safety. Download to review the full guidelines.
Training for Independence – Timeframes & Non-Attendance
This document outlines the timeframes and non-attendance policies for the Training for Independence (TI) services. It details supplier responsibilities, ACC timeframes, and procedures for handling missed appointments. Download to review compliance guidelines and reporting requirements.
Client Legislative Rights and Responsibilities
This document outlines the rights and responsibilities of clients when making claims with ACC. It includes privacy protections, cultural considerations, rehabilitation participation, and dispute resolution processes. Download to understand client entitlements and obligations.
Timeframes for Reviews Policy
This document outlines the timeframes and procedures ACC follows when managing applications for independent review. It explains the statutory deadlines for lodging a review request, how ACC processes review applications, and the steps that occur before a review hearing takes place. Download to review the complete policy.
Working with the Code of ACC Claimants’ Rights Policy
This document outlines how ACC applies the Code of ACC Claimants’ Rights when interacting with claimants. It explains the standards ACC staff must follow when communicating with claimants, responding to concerns, and managing complaints relating to service or fairness. Download to review the complete policy.
Vocational Rehabilitation Needs Assessment Policy
This document outlines how ACC assesses a client’s vocational rehabilitation needs following an injury. It explains the process used to determine whether rehabilitation support is required to help a client return to work or regain vocational independence. Download to review the complete policy.
Set Up Weekly Compensation Backdated Requests Policy
This document outlines ACC’s approach to assessing requests to backdate weekly compensation payments. It explains when backdating may be considered, the evidence required, and the factors ACC takes into account when reviewing delayed compensation claims. Download to review the complete policy.
Payments Outside the Scope of Statutory Entitlements Policy
This document outlines ACC’s policy for considering payments that fall outside the standard statutory entitlements set out in legislation. It explains the circumstances in which ACC may consider discretionary payments where serious service failure or exceptional circumstances are identified. Download to review the complete policy.
Overseas Claim Policy
This document outlines how ACC manages claims involving treatment, injuries, or claimants located outside New Zealand. It explains the circumstances in which ACC may accept claims related to overseas events or provide support for treatment provided overseas. Download to review the complete policy.
Obtain Client Authority to Collect Information Policy
This document outlines ACC’s process for obtaining a claimant’s authority to collect personal or medical information from third parties. It explains when ACC must seek consent and how information may be requested from treatment providers, employers, or other relevant parties. Download to review the complete policy.
Managing Cover That Is Deemed on a Claim Policy
This document outlines ACC’s obligations when cover for an injury becomes deemed under the Accident Compensation Act due to statutory decision timeframes not being met. It explains how ACC manages deemed cover decisions and the process for confirming or revoking cover following further investigation. Download to review the complete policy.
Manage a Client’s Request to Correct Personal Information Policy
This document outlines ACC’s process for managing requests from claimants who wish to correct information held about them. It explains the rights claimants have under the Privacy Act to request corrections and how ACC must record or respond to those requests. Download to review the complete policy.
Transport for Independence Policy
This document outlines ACC’s policies regarding transport assistance provided to help injured clients maintain independence. It explains the eligibility criteria and how transport support may be provided to assist with treatment, rehabilitation, or daily living activities. Download to review the complete policy.
Lump Sum Eligibility Criteria Policy
This document outlines ACC’s criteria for determining eligibility for lump sum compensation following a permanent injury. It explains how ACC assesses whether an injury has resulted in permanent impairment and the requirements that must be met before a lump sum payment can be considered. Download to review the complete policy.
Independence Allowance Eligibility Criteria Policy
This document outlines ACC’s criteria for determining eligibility for the Independence Allowance. It explains how ACC assesses the impact of an injury on a person’s independence and the level of impairment required before the allowance can be approved. Download to review the complete policy.
Eligibility Criteria for Weekly Compensation Policy
This document outlines the requirements for receiving weekly compensation following an injury. It explains how ACC determines eligibility, including incapacity for work, employment status at the time of injury, and the medical certification required to support entitlement. Download to review the complete policy.
Cover for Pregnancy, Birth and Foetal Injury Policy
This document outlines how ACC assesses claims relating to injuries connected with pregnancy, birth, or harm to a foetus. It explains the circumstances in which cover may be considered and how ACC evaluates whether the injury meets the legislative criteria for cover. Download to review the complete policy.
Cover Lodgement and Additional Diagnosis Policy
This document outlines ACC’s process for lodging a claim for cover and managing additional diagnoses that arise after the original claim has been accepted. It explains how new or updated diagnoses can be submitted for assessment and how ACC determines whether the additional condition is covered under the claim. Download to review the complete policy.
Cover for Treatment Injury Policy
This document outlines how ACC assesses claims for treatment injury resulting from medical or healthcare treatment. It explains the criteria used to determine whether an injury caused by treatment meets the legislative requirements for cover. Download to review the complete policy.
Cover for Personal Injury Caused by Accident Policy
This document outlines ACC’s criteria for determining whether an injury qualifies for cover as a personal injury caused by an accident. It explains the legislative requirements that must be satisfied before ACC can accept cover for an injury. Download to review the complete policy.
Cover for Mental Injury Policy
This document outlines how ACC assesses claims involving mental injury. It explains the circumstances in which mental injury may be covered, including situations where the injury arises from a physical injury or certain qualifying events. Download to review the complete policy.
Filing an Appeal Policy
This document outlines the process for filing an appeal when a claimant disagrees with a review decision. It explains the steps involved in lodging an appeal with the District Court and the procedural requirements that apply after a review decision has been issued. Download to review the complete policy.
Disclosure of Care Indicator Information to Third Parties Policy
This document outlines ACC’s approach to disclosing care indicator information to third parties. It explains when such information may be shared, the safeguards applied to protect claimant privacy, and the circumstances under which disclosure may occur. Download to review the complete policy.
Cover Decision Timeframes Policy
This document outlines the timeframes ACC must follow when making decisions about cover for a claim. It explains the statutory deadlines for assessing claims and how cover may become deemed if ACC does not make a decision within the required timeframe. Download to review the complete policy.
Communication Plan Policy
This document outlines ACC’s approach to establishing communication plans with claimants. It explains how ACC staff and clients can agree on preferred methods and frequency of communication to support effective management of a claim. Download to review the complete policy.
Claim Lodgement Policy
This document outlines ACC’s process for lodging a claim for cover following an injury. It explains how claims are submitted, the role of treatment providers in lodging claims, and the information required for ACC to begin assessing cover. Download to review the complete policy.
Assessment for Independence Allowance and Lump Sum Policy
This document outlines how ACC assesses permanent impairment for the purposes of Independence Allowance and lump sum compensation. It explains the assessment process and how impairment levels are determined using recognised impairment guidelines. Download to review the complete policy.
Assess Written or Escalated Complaint Policy
This document outlines ACC’s process for assessing written complaints or concerns that have been escalated. It explains how complaints are reviewed, investigated, and responded to when a claimant raises concerns about service or claim management. Download to review the complete policy.
Assess Cover for an Additional Injury or Change in Diagnosis Policy
This document outlines ACC’s process for assessing additional injuries or updated diagnoses that arise after a claim has been lodged. It explains how new medical information can be submitted and how ACC determines whether the additional condition is covered under the claim. Download to review the complete policy.
Assess Claim for Cover – Simple PICBA Claim Policy
This document outlines how ACC assesses straightforward claims for personal injury caused by accident. It explains the criteria used to determine whether an injury meets the legislative requirements for cover under the Accident Compensation Act. Download to review the complete policy.